How are refunds handled in Lazzypay?

We will never interfere with your delivery of goods and services, including when handling refunds or returns. Lazzypay will direct all inquiries from your Shoppers regarding the return of goods. Lazzypay will never issue a refund on behalf of a Merchant.

The Merchant must complete a refund request via your e-commerce platform for Lazzypay to process any refund.

  • Lazzypay will determine how to apply the refund to the Shopper’s order and adjust their payment schedule accordingly to reflect the refund issued.
  • Lazzypay will process amounts back to the Shopper in the instances where the Shopper has made payments to Lazzypay already.
  • An email will be sent from Lazzypay to the Shopper to confirm the refund has been processed and their payment schedule will be appropriately adjusted.
  • Any refunds will be accounted for in your next settlement date. Refund amounts will be clearly identified as such in the detailed daily settlement report.
  • Once a refund has been issued, Lazzypay is not able to reverse or change this action.

Please remember that you should never refund cash to your customers in relation to any amounts paid to Lazzypay. We will adjust all balances on our side. You will be bound by the terms of your agreement with Lazzypay as to how you deal with exchanges, returns and refunds.

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