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Copyright Lansweeper Privacy policy Cookie declaration. I want to thank Lansweeper for updating their scanning software to be able to identify product keys for the latest versions of Adobe Acrobat at least up to XI, I don’t have DC to test with. This feature has been very beneficial to me and the company I work for. However, Deactivate adobe acrobat pro x volume license free download that we had a couple of computers that would list old, deactivated Adobe Acrobat licenses even after a newer version had been installed which was throwing off my license report and making it difficult to tell if licenses were available to use again or not.

This is not the fault of Lansweeper but of Adobe not clearing all the license data off the machine when the license was deactivated. After a lengthy bit of Google searching as well as a lot of trial and error on my part I finally have a solution which I thought I should document here. First off, these three sites provided a great deal of help in figuring this out: SuperUser Stack Overflow question Blog – Locate Acrobat serial numbers Blog – Info on cache.

As far as I can tell, you don’t even need to mess with the registry to solve this problem. Lansweeper checks the registry, the cache. Step one: Uninstall Acrobat If you have a non-volume license then you will have to deactivate it first choose “permanent” to remove license info and then uninstall.

We don’t want to accidentally mess up a working Acrobat installation. Step two: Backup the file and folder you’re about to delete cache. This worked but I don’t know what deactivate adobe acrobat pro x volume license free download -MUL file is for so perhaps someone else could chime in on that. See this comment for more info and how I initially found out about this file.

Step three: Delete the file and folder Once you’ve backed that file and that folder deactivate adobe acrobat pro x volume license free download somewhere safe, go ahead and delete them. That’s it. This step is easy. If you still have an Acrobat license showing up I’m kidding but I really don’t know what else to do and I won’t be continuing this line of research since I found a system that works for me.

Step five: Reinstall Acrobat Simple. If it’s a retail version you’ll be prompted for a serial number again, if it’s volume license it’ll just install magically. Step six: Re-scan with Lansweeper You should now have only the one Acrobat product key showing up. Emails a topic Watch this topic Prints topic. Download Pricing Demo Changelog Beta. About Contact Careers. Knowledgebase Forum Support. Social Media.

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How to Reinstall or Transfer Adobe Acrobat DC to a New Computer


On how many computers can I activate my apps? You can install your apps on multiple computers but activate them on two computers at a time. See On how many computers can I install my apps? Activation validates your software license by contacting Adobe servers periodically. The frequency depends on the app and your plan. Deactivation disconnects your app from your computer. You can then activate the apps on another computer or later reactivate them on the same computer.

If prompted, sign in. Your app is now activated. Otherwise, choose one of the following options from the Help menu depending on your app:. If you see Sign Out in the menu option, it means you are already signed in. Choose one of the following options from the Help menu depending on your app:. Deactivate or Suspend Activation: Temporarily deactivates the app, but retains licensing information on your computer.

Deactivate permanently : Removes the licensing information from your computer and requires you enter a serial number to activate again. If you bought a new computer and want to transfer your apps to it, simply deactivate your apps from the old computer so that you can use them on the new computer.

Uninstalling or deleting the app from the old computer or formatting the computer does not deactivate the app. If the computer on which you installed the product is no longer available for example you have lost the computer or formatted the hard drive or the hard drive has crashed , you can deactivate your apps from the account management page.

Then install the apps on the new computer and follow the onscreen instructions. If you are not logged in with the correct ID, sign out and then sign in to the Creative Cloud desktop app. For more details, see Stop Creative Cloud from showing trial mode after purchase. If you are logged in with the correct ID, sign out and then sign in to the Creative Cloud desktop app.

For more details see Stop Creative Cloud from showing trial mode after purchase. Uninstalling an app from a computer does not deactivate its license. You may still install the app on the new computer. When prompted to sign in, follow the onscreen instructions to deactivate the app on the old computer.

Still facing problems? See Activation and deactivation troubleshooting. Activation stores information about your license in encoded form on the system hard drive of your computer at the following locations:. Per-user OS secure storage using credential entries whose names start with Adobe at the following locations:. Legal Notices Online Privacy Policy.

Sign in to activate your Adobe apps Search. All Apps User Guide. Select an article: Select an article:. On this page Why do I need to activate or deactivate my apps? How do I activate an app? How do I deactivate an app? Switching to a new computer? Frequently Asked Questions. Applies to: All Apps. Learn how to sign in to your Adobe apps to activate them. Also learn how to sign out of your Adobe apps to deactivate them and then use them on a new computer. Why do I need to activate or deactivate my apps?

Make sure your computer is connected to the Internet. Open the app that you want to activate. Open the app that you want to deactivate, and sign in if prompted. Running into a problem? If you still have issues in activating or deactivating your apps, see one of the following: Troubleshoot Creative Cloud activation errors Troubleshoot activation errors for non-subscription products. Uninstalled or deleted your app? Old computer no longer available? Why are my apps in the trial mode even when I have a paid subscription or app?

What should I do if I have uninstalled my app without deactivating it? What information is stored on my device or sent to Adobe during activation? Information stored on your device during Activation.

Information sent to Adobe during activation. The following types of information may be sent to Adobe during activation:. Identifiers IDs. Unique IDs generated by Adobe specific to your machine and to the license you have purchased for the software. These IDs cannot be used to locate your machine or identify you personally. Your Adobe ID, if you have logged in to Adobe as part of the installation, update, or use of the Adobe software.

The Adobe ID personally identifies you, and links to all information that you have provided to Adobe while creating or using your Adobe account. If you or your company uses an administrator or other authorized party for the foregoing, Adobe may also receive the Adobe ID of that party. Operating system information. Operating system type and version Locale language dialect and writing system in use Local machine time including time zone Machine ID Machine name.

Application Information. Application name and version Locale language dialect and writing system in use Internet Explorer version. Storage location.


Troubleshoot activation | Acrobat subscription – Activate or deactivate Acrobat DC

Let’s see Adobe Http:// Breaches inand their last one in October Click the “Start” menu click “programs”.

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