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Sketchup pro 2017 crashes on startup free download

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Howdy everybody! As you may have noticed, SketchUp Pro M2 maintenance release 2 is here! Like the earlier SketchUp releases, this release requires your system meets our minimum requirements for installing SketchUp as defined here. Make sure your system meets these requirements before installing it! This release contains the bug fixes documented here. I also wanted to give an update on some issues that have been reported on the Windows operation system and potential workarounds for them.

We have had a good deal of reports of SketchUp crashing on launch for users with Intel graphics cards on Windows. We are seeing that this crash is usually related to an out of date Intel graphics card driver that does not play well with SketchUp If you are crashing on launch and have an Intel video card, try updating your graphics driver to see if that solves the issue.

To update your driver, please try the steps found here. Note that it is possible that using the first set of steps your card will report that it is up to date when it is not up to date! If you have a built in video card like an Intel , you may need to contact your computer manufacturer to get the latest driver i.

If none of the above steps work, check that your graphics card meets our minimum requirements for running SU We have seen an Intel driver related startup crash related to using SketchUp with graphic cards using very old versions of OpenGL – e. If you have an AMD graphics card and are crashing, please upgrade to SketchUp M2 as we made some fixes that could solve your crashes.

If you have multiple video cards, you may need to set which one SketchUp uses. If you are still crashing on launch or when using SketchUp and none of the above steps helped you, please try the following:.

If so, uninstall both. Uninstall SketchUp C. Reinstall SketchUp you can download it here if you need it. Start SketchUp. If you are having trouble installing SketchUp , please try the following:. I have installed the two previous version of Sketchup Pro When I try to open it, it is not recognized and asks me to select an ap to open it. I have never had this experience in the 10 years of using Sketchup. If you are on Windows, go to the download area and get the one for Windows.

So far nothing is working with Really frustrating. This has happened numerous times in SU17 for me [never in SU16 with the same computer and less ram]. I am having same issues with SU pro too… have you found a solution?

Have been trying to fix this over a week and getting very frustrated with SU. Still waiting for tech support!!! I have lots of memory in my new laptop!! SU thinks I have less that1 MB!! Thanks but have other issues ever since I updated M2 that is why I ran the checkup. Its affecting my trays and sensitivity of activating my tools – SU technician is calling me this morning to try to fix the issue remotely.

Will report back once resolved. Cheers, Barb. Already elebaroted many times here, search the forum for further info. Can you please give me step by step instructions.

Will try to see if I can fix myself since tech support has still not called this morning. James from SU tech support is still trying to resolve my issue with the M2 update and has looked at everything remotely but to no avail yet.

In the meanwhile, they have given me access to so that I can continue working on my project. Hopefully they can solve this puzzle, but if you have any ideas your help is very much appreciated. Thank you for your continued support. Barb are you using display scaling? Hopefully SU tech support will find a solution soon. Do like Pro capabilities. You might have downloaded a Mac Version.

Thanks for suggestion but am definitely installing the windows version have done it several times – have reloaded just now and still the same – ran administrator from download folder. Hopefully James will find a fix soon. For example, it is possible that your system has a discrete AMD graphics card and an on-board Intel graphics card and SketchUp is crashing because it is using the Intel graphics card. Please follow the steps found here to fix this issue.

If you are still crashing on launch or when using SketchUp and none of the above steps helped you, please try the following: Please make sure that you submit a BugSplat to us – i. SketchUp install error. Crashing during startup. Select Tool Delay. SketchUp won’t start. Layout stops when hide tray? Loading, opening new file very slow since upgrading to Select Tool suddenly very slow.

Hangs upon opening SketchUp Pro SU Make Can not manually enter dimensions for resizing. Graphics card and ram not recognized by Sketchup. Uncoordinated Mouse. Reinstall SketchUp after installing Bug Splat SketchUp Make Is it actually possible to install SketchUp on Win 7?

About to give up. Issue for SketchUp installation. Is the Intel Iris Graphics card any good? Layout and Style will open, Sketchup does nothing on start :. Herramienta seleccion tiene mucho lag Lag on selection tool. Slightly annoyed at version reducing model download ability. Problem when downloading Sketchup for Windows 8. New SketchUp Viewer won’t launch on Windows 8. Still getting startup crash after opening Pro. No Tray Thumbs on Second Monitor. Sketchup Installs and wont start.

Sketchup v and Win 7. SketchUp Checkup Freezes Computer before complete install. Sketchup keeps crashing on startup. SketchUp does not work. Selection window box not displaying.

Cant install Sketchup pro. Make problems loading. SketchUp Pro wont launch. SketchUp freezes upon selection. LayOut image export problems black areas. SketchUp Desktop Viewer won’t open. Sketchup Install error. New iMac now out. Sketch-up Pro and will not open. Install problem before using. Sketchup download trouble. Selection Tool process is slow, unbearably slow. Cannot Launch SU Black screen when start up sketch up make SU make now slow.

 
 

Sketchup pro 2017 crashes on startup free download. SketchUp Community

 

It is work but I can do it, unfortunately now I need this specific computer for preparing the accounting system for the upcoming tax return. So unless you guys have a solution I will not be able to use Sketchup until the tax return is filed and I can work on the hardware. Thanks, will remove the case-sensitivity from this specific Mac in spring, currently not possible as the computer is critical until April.

Wish SketchUp would give you a chance to get the money back or at least a version for free until they fix their software. This is undiplomatic? There is no need for case-sensitive disks: I thought it was stupid too when I was working for NeXT and Apple bought us, but they convinced me.

I hope to get a free version until they fix the software. But in the short term, that makes an unlikely case-sensitive fix even less likely. First of all a great compliment to SketchUp, it is a great software and makes my projects much easier to plan and execute. You guys did a great job! So until SketchUp made up its mind how to proceed and allocate programming resources I should be able to use the software, and if it is the version which is working on case-sensitive platforms.

I really liked working in using the trial version, and than bought the just a few days ago. A free version would solve the problem for me for the time being, until you guys figured out how to accommodate the case-sensitivity. Or are you expecting to get the SU license on the forum? I contacted the customer service and wait to hear back.

It seems I am not the only one with a crash-issue caused by the case-sensitivity of the release. It would be good customer support if the SketchUp staff supporting the forum point towards a temporary solution with a download until the issue is resolved. The nice part about APFS is that Apple claims you wont need a second hard drive to do this… more along the lines of encrypting a disk.

I had the same problem. That worked! Hope this helps. Today I enjoyed another half an hour listening to the initial 5 minutes before I get to the music and than left another voice mail.

I have sent over 10 emails to the support desk, … and no solution. I have never seen a better example of failed customer support, easily outdoing Microsoft or a phone call center.

By giving me a activation code I could at least use Sketchup until I worked on a solution on my side or Sketchup upgrades to the software which runs perfectly. If you are on Windows, go to the download area and get the one for Windows. So far nothing is working with Really frustrating. This has happened numerous times in SU17 for me [never in SU16 with the same computer and less ram].

I am having same issues with SU pro too… have you found a solution? Have been trying to fix this over a week and getting very frustrated with SU. Still waiting for tech support!!! I have lots of memory in my new laptop!! SU thinks I have less that1 MB!!

Thanks but have other issues ever since I updated M2 that is why I ran the checkup. Its affecting my trays and sensitivity of activating my tools – SU technician is calling me this morning to try to fix the issue remotely. Will report back once resolved. Cheers, Barb. Already elebaroted many times here, search the forum for further info. Can you please give me step by step instructions. Will try to see if I can fix myself since tech support has still not called this morning.

James from SU tech support is still trying to resolve my issue with the M2 update and has looked at everything remotely but to no avail yet. In the meanwhile, they have given me access to so that I can continue working on my project. Hopefully they can solve this puzzle, but if you have any ideas your help is very much appreciated.

Thank you for your continued support. Barb are you using display scaling? Hopefully SU tech support will find a solution soon. Do like Pro capabilities. You might have downloaded a Mac Version.

Thanks for suggestion but am definitely installing the windows version have done it several times – have reloaded just now and still the same – ran administrator from download folder.

Hopefully James will find a fix soon. For example, it is possible that your system has a discrete AMD graphics card and an on-board Intel graphics card and SketchUp is crashing because it is using the Intel graphics card. Please follow the steps found here to fix this issue. If you are still crashing on launch or when using SketchUp and none of the above steps helped you, please try the following: Please make sure that you submit a BugSplat to us – i.

SketchUp install error. Crashing during startup. Select Tool Delay. SketchUp won’t start. Layout stops when hide tray? Loading, opening new file very slow since upgrading to Select Tool suddenly very slow. Hangs upon opening SketchUp Pro SU Make Can not manually enter dimensions for resizing.

Graphics card and ram not recognized by Sketchup. Uncoordinated Mouse. Reinstall SketchUp after installing Bug Splat SketchUp Make Is it actually possible to install SketchUp on Win 7? About to give up. Issue for SketchUp installation. Is the Intel Iris Graphics card any good? Layout and Style will open, Sketchup does nothing on start :. Herramienta seleccion tiene mucho lag Lag on selection tool. Slightly annoyed at version reducing model download ability.

Problem when downloading Sketchup for Windows 8. New SketchUp Viewer won’t launch on Windows 8. Still getting startup crash after opening Pro. No Tray Thumbs on Second Monitor. Sketchup Installs and wont start.

 

Why is SketchUp for Windows Crashing on Start?

 
DLL file in my Windows 10 64 bit had problems. For my needs it does not make sense to get the full version which may have the same problem. I am out of ideas, and it is leaving me dead in the water. Try renaming the Plugins folder and restarting SketchUp. Please make sure and install the latest version of SketchUp to get this crash report. Thanks for suggestion but am definitely installing the windows version have done it several times – have reloaded just now and still the same – ran administrator from download folder. New replies are no longer allowed.

 
 

Sketchup pro 2017 crashes on startup free download

 
 

Delete the folder of in the Applications, empty the Trash bin, restart the computer and download the latest version. The developers pay attention to bugsplats if you submit them. Include contact information so they can sketchup pro 2017 crashes on startup free download back to vree. If you copy the splat number here, that can also help get attention. Did you install SketchUp correctly?

You should download the. Then close the installer window and eject the dmg. Do not syartup to launch SketchUp from the dmg itself.

Assuming that is ok, do you have extensions installed? If so, did you go to sketchup pro 2017 crashes on startup free download Extension Warehouse and install the latest versions from there, or did you just copy them from the plugins folder? Try renaming the Plugins folder and restarting SketchUp.

If the BugSplats cease, you have a bad installation of at least one extension. This is a risk if you copied them from Always start afresh to crahes such issues. On Macs, those are the two most common causes of crash on launch.

There are other possibilities that are less xtartup. For example if you have formatted your system drive as case-sensitive. Thanks for the tips, however, everything that is listed above seems fine. I submit bugsplats downoad sketchup pro 2017 crashes on startup free download, SketchUp was starutp correctly and the only extension I had was Vray which I deleted before I installed SketchUp Yeah, that kinda sucks…. So the current version you have of was working ok for a while, then spontaneously started bug splatting on open.

Have you updated anything else on the computer? Graphics drivers, system update, security software? I assume you have tried opening the downlaod directly from the applications folder icon, without opening a sketchup pro 2017 crashes on startup free download посмотреть больше I understand the pressure. Well, then I should get ahold of my pencil because the project I had halfway done needs to be pdo in Tuesday lol.

Did it crash while you were working on a model? If so it might be trying to reopen that file and hitting a fatal issue again. I will surely use it as an alternative till I figure this out. The first time it crashed the model opened but before I even started working on it, suddenly it just quit. If SketchUp spontaneously crashed the model might still be at fault. I noticed that the last bugsplat you downlaod is was while running the earlier version of That suggests there sketchkp be a mixture of versions going on.

Go into Applications and delete the SketchUp folder. Then copy the new folder from the disk image. See if that makes things be more stable. I just tried that, and the same happened like страница. However, after trying to open it like times it finally opened and looks ok so thank you.

This topic was automatically closed days after the last reply. New replies are no longer allowed. Edit: Just to mention, it was working perfectly fine the day before I wrote this. Just did that. Yes, from applications, launchpad and dock.

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